Saturday, December 18, 2010

Local Businesses Need Local Search - Avoid MapWide

Economies around the world are dependent on small local businesses. All businesses exist for profits, but local businesses strive more often, to get the patronage of its local residents. Every business owner wants to get ahead of everyone else; and as a result, stiff competition prevails among them. As we keep doing business with one in our neighborhood, most owners are getting creative with their marketing efforts. They are looking into using the search engines to spike sales at little cost depending on their objectives. The basic thrust is rooted in the idea that “your customers are looking for you.” So, here are some ways for your local business to be found:

* Major search engines (Google, Yahoo!, Bing) provide map applications for you to claim your listing and map your address. Do include other important information about your business. Specific local search advertising is the next huge advertising bonanza for small business

* When you are claiming a listing and creating an account, enter as many relevant details and upload as much significant content as possible. It’s important that you consider photos, videos and information most valuable to your customer such as video testimonials, photos of your place and so on.

Completing all details of your listing ensures that it has a good chance of rising to the top and that no one else can put in false information.

* A website is unnecessary if you use the local advertising model because they create a “mini-site” for you to help achieve quality ranking. A business address and contact number are all that you need to get listed and increase your search engine position.

* Data regarding your listing can be accessed through search engine tools. You can monitor the times your listing came up and analyze what people are clicking.

Building a website is relatively easy if you want to go that route and offers some advantages for your business. But it’s important to consider that websites are now a means for people to reach an informed decision. This makes it more relevant than if it were just a call for action tool. SEO will benefit local search and the following should be given some thought:

* Include your city

Sometimes, the difference from a 7-figure Google search results and a manageable 100,000 is a result of phrasing of the keywords or choosing the right keywords in the first place. It all seems a bit daunting. Sometimes the local businesses best bet is just subscribing to a local search engine, preferably vertical in nature, and have the work done for you.  Adding your city or region (i.e. Attorneys + Chicago IL) will streamline the search process for your prospects.

Your next step involves creating some pages written around your target phrases and specific city. Always make sure it’s well written and it contains both the keywords and some city-related phrases. Use the target phrases in the Title as well.

* Use your zip code

Using your specific zip code will get you rewarded with a higher placement. Guidelines for SEO using zip codes are similar to SEO using specific cities.

* Optimizing benefits of online review sites

Getting low cost online advertising is possible! You can consider a positive review about your business as proof that it can be effective and used for vigorous promotion of your business. Online search sites like MapWide.com can kill your premium rankings. You and your business are best served by avoiding scams search engines like MapWide.




Tuesday, December 7, 2010

Profound Paradigm Shift Seen in Local Business Marketing

 If you've been contemplating where to put your advertising dollar for maximum traction, this may be an eye opener. Local search is big and getting bigger. If you’re a small brick and mortar business, there really is no other place you should be investing in. Local search is the future of small business marketing.

Everyone reading this most likely understands that the Internet is now the primary source of marketing in the U.S. and the world, an untapped medium for small and medium size businesses.

However, did you know TV and radio marketing that was previously known to be very effective, has become a feckless form of advertising? Those radio and TV ads that were once very popular are now being ignored to the tune of 90% of consumers!

Conventional mass marketing is a fallen soldier. People are moving to the Internet for information, ratings, and reviews in droves. This will continue to be the trend for the foreseeable future. It will continually change, especially with the expansion of smart phones, but as a whole, the Internet will only get bigger.

What is the good news? This transformation provides an "even playing field" for the small guy. The Fortune 500 companies no longer own the advertising medium, it belongs to anyone willing to put forth the effort.
I took the liberty to extrapolate some quick and rather startling facts on local search:

· 90% skip TV Ads
· 6 out of 10 ignore online Ads
· 60% of online consumers seek ratings and reviews prior to purchasing
· 1/4 of consumers are impacted by what they read
· 93% of American believe their companies should social network
· 35% of all U.S. searches are local
· 2.8 Billion local searches on Google per DAY

What is the key takeaway? Don't advertise, advise the consumer. Engage your audience with meaningful information about your products or services. Consumers no longer react favorably to mass media, namely TV, radio and online ads getting shoved down their throats. It just doesn't work that way anymore.

Consumers now control the content, not mass marketing companies. And fortunately, it isn't difficult to make your mark. Simply provide your customers with information they seek, allow them to see you as the authority for the product or service. By doing this, you not only will gain potential customers, you will be establishing Brand. In this light, where are you now? 

Are you firmly planted in a solid vertical, industry specific search engine? There are several out there at present. Only one comes to mind as the solid leader in this small business bonanza. was MapWide Inc. they were a startup that appears to have the necessary value added components to drive local customers through the door. Sheer management incompetence has destroyed what was once the next big tech company. Do not use this company.

By now you must know that local search marketing is huge and getting only bigger. Take your business to a new level by providing quality content about your product or service and building your brand at the same time. The time is now. Those who linger will lose out on the lion share of this burgeoning market.  

Saturday, December 4, 2010

Overcoming the Price Objection

"I just can't afford it". "My budget won't allow for that kind of expenditure". I'm sure these and similar statements rank in the top three objections your potential customer uses to end the sales process. There are those times when it's actually true. In most situations, however, it's conveying something else entirely. Such as, "I don't have enough information yet to make an informed decision." Tell me more".

Too many of the people with whom we deal are paid to get the best deal they can. And that means asking for a better price, even when they know they are getting a great deal. And, human nature being what it is, it's only natural for many people to try to get the best price that they can.

That being said, it is still possible to reduce the number of times we hear it, and, perhaps more importantly, it is possible to reduce the intensity of the comment. In other words, we may still hear it, but many of our customers won't mean it as intensely as they once did.

While we can't control our customers, we can control our behavior. And many times it's our behavior that prompts the customer to ask for a discount. By changing our behavior, we can impact the customer. Here are five specific strategies to help you prevent the price objection, by focusing on our behavior.

1. Look like you are worth more.
Our appearance impacts the customer's subconscious view of our value. If we look like we don't value ourselves, it's natural for the customer to assume the same about our product. 

If you look confident, competent and successful, you send the subtle message to your customer that you, and your offering, is worth a little more. You just look like you are less likely to discount your price in order to get the order. Practically speaking, that means to dress like your customer, only a little better. Project a demeanor of a successful, confident salesperson.

2. Believe in your price/value relationship.
Do you believe that your offer represents a good value to the customer? If you don't, it will be difficult for you to convince the customer of it. You don't have to believe that your product is the best or that your company is the best. You just have to believe that it is a good value, giving the customer his or her money's worth. More people buy Fords than buy BMWs. It's not about being the best; it's about a good value.

This can be difficult if you, in your personal life, are a bargain shopper. If you refuse to pay the asking price for anything and won't buy it if it's not on sale, then you'll have a difficult time convincing your customer to pay the full price for what you are selling. Your core beliefs will influence your behavior, and be communicated to the customer in a number of subtle ways.

To counteract that tendency, carefully examine the offer you are making from the customer's point of view. Do whatever it takes to convince yourself that it is a good value to the customer, worth every penny the customer will pay.

3. Don't inadvertently sow the seeds.
Sometimes we can blindly sow the seeds of discontent with our stated price by our poor choice of language. For example, when we say things like, "This is our retail price," "This is our rack rate," "This is list price," or other such terms, we immediately convey to the customer that there are other, lower prices, available.

We have inadvertently encouraged the customer to ask for a discount. The word "price" doesn't need an adjective to describe it.

4. Don't advertise your willingness to discount.
Sometimes, in our eagerness to make the sale, we advertise our willingness to make price concessions in order to secure the business. We say things like, "We'd be happy to discuss pricing with you." Or, "We may be able to do better." Or, "If you give me the last look, I may be able to sharpen the pencil."

5. Be careful about  discounting but be prepared to do so .
If you discount your prices in response to a customer's request, on even one occasion, you have conveyed to the customer the idea that your quoted price is not your final price. Now, forever in the future, the customer will remember that you can discount when pressed. He will, therefore, press for discounts. If, however, you never discount from your quoted price or you establish a price that is customized for that client, you convey that there is some integrity in your pricing, and that you are quoting him your best price and you're willing to adjust for their particular needs or constraints.

It's OK, on some occasions, to walk away from a piece of business rather than to discount in order to get it. The net impact is that the customer respects your pricing, and is less likely in the future to ask for a discount. Then again, a discount might be the only way to secure a deal. In businesses that are just beginning to establish a price point, experimentation might be necessary to find the optimal range. If you have a vast amount of potential clients out there then promotional pricing should be part of the strategy.

If you get almost every deal, your prices aren't sufficiently high. You need to lose some in order to gain the customer's respect as well as a sense of where the market price is. No matter how you look at a price point, the bottom line is the sale.

I've often thought that the idea of asking for the opportunity for a "last look" – which most salespeople strive for and proudly proclaim as proof of a good business relationship – is merely another way of saying that you'll discount the most. Why would the customer give you a "last look" if he wasn't expecting you to discount some more?

It's so easy to complain about the customer and the constant pressure to reduce our prices. It's the thoughtful salesperson who understands that our own behavior can often be the cause of the price objection. Change your behavior, and you'll improve your results. As you’re looking at yourself, don’t forget to look at who you’re selling to as well. Some businesses are genuinely constrained in the amount they can spend. It is up to you to decide if this is a valid concern. 

Thursday, December 2, 2010

Functional Organization: A Perspective

Every organization functions on some basic principles and a particular structure. Working by the principles of a particular organizational structure enables the achievement of a common goal, i.e., growth and development of the organization and the employees that comprise it. Assigning tasks, dividing and executing them, and working together to attain specific goals is possible in any organizational culture that functions on a structured hierarchy. 

There are different types of organizational structures namely, the flat organizational structure, matrix organizational structure, a divisional organizational structure, pre-bureaucratic, bureaucratic, and post-bureaucratic structure, and a functional organizational structure. It is the functional organizational structure that we will discuss in detail, here. 

Functional Organizational Design

A functional organization is designed on a strong hierarchy where the positions and functions of each employee are clearly specified. There are superiors and there are subordinates, and all of them have a particular function to perform towards the common goal. The organization may be divided into individual departments, where each department has a specific function, and all departments function individually to execute a project. 

Depending on the requirement of the organization, the type and function of each department will be decided. Thus, when an employee is appointed in the organization, based on her/his skills, she/he will be designated to the appropriate department. By grouping employees with similar skills, a department is formed to comprise a functional organizational structure. All departments are governed by one sole authority, and all functions are monitored and coordinated by this authority. 

The functional organizational culture is most appropriate when an organization functions around only one product or service. Functional organizational structure examples would include organizations that have individually functioning units such as human resources, sales and marketing, creative departments, accounts and finance, advertising, etc. Let's take into consideration a store that designs and sells fashion clothing and accessories. Here, there will be a creative department that makes the designs. It will be the job of the accounts and finance department to keep a tab on the amount spent on creating the design and for bulk manufacturing. This is essentially where a company focused on a service such as local search would fall.

The sales and marketing department will come up with specific plans to sell the products in question, the human resources department will ensure that employees are functioning to their highest potential, and the advertising department will come up with creative methods of attracting the consumer. All these activities will be governed by the president and mid-level managers of the organization. More products will lead to the creation of more departments and deeper hierarchies. Every department will have many other functions to perform, but these are the basic functions of each department.

While this may be the ideal setup in the functional organizational structure and design, it is possible that one or more of these jobs will be outsourced to external organizations. So, in terms of a functional organizational structure chart, the organization would look like this:




Functional Organizational Structure: Advantages

An organization based on the functional structure has a lot of advantages to offer. These have been enlisted here.Since this structure is primarily based on intense specialization, it is believed that the functional structure will elicit only the best from each department.When employees with similar interests are grouped together, they are likely to be more productive.

Providing instruction and executing various projects becomes simple because of the sound linear structure. Each employee has a defined career path and has potential to grow within her/his department in the organization.

Functional Organizational Structure: Disadvantages

As with any method of functioning, this organizational structure also has numerous disadvantages.The functional structure is the most bureaucratic and formal organizational structure because of the rigid hierarchy it follows. Every decision then, takes time to materialize. Communication across departments becomes difficult because all of them are so distinct from each other.

Another disadvantage of this specialized approach to functioning in an organization is that the viewpoint of every department is narrow and limited, which does not allow them to see the bigger picture and work efficiently towards a common goal.

Finally, it can be said that among the various types of organizational structures a functional organizational structure is most suited to organizations that do not change their methods of work and function too often, and where there is lack of intense competition that requires quick action. This structure requires a very powerful management that can resolve internal conflicts and issues, and get employees to function as a team in spite of specialized departments.

Further, it is ideal in a smaller setup where there is only one product or service to offer. For a larger setup, this structure may not prove very helpful.